Direct Debit Payments
GoCardless Help Centre
- Can I pay by credit/debit card? GoCardless does not support making payments via credit or debit card. We allow you to make payments from your bank account via the Direct Debit system. Usually, Direct Debit is used for recurring pa...
- How do I cancel a payment I'm making to someone? You can cancel a payment before it has been submitted to the banking system. This is usually around one working day after the payment's been created. To cancel an individual payment just log in to yo...
- How can I reinstate a cancelled payment? If you've accidentally cancelled a payment, you'll need to get in touch with the merchant you're paying in order to set this up again.
- What is the Direct Debit Guarantee? The Direct Debit Guarantee protects customers from payments taken in error. In the case of any incorrect or fraudulent payments, you are entitled to a full and immediate refund from your bank. The fu...
- How do I change the date a payment is made? Payment dates are set by the merchant that you are paying through GoCardless. Therefore, in order to change the date of a payment you are making you will need to contact the merchant directly.
- How do I obtain a refund? You will need to contact the merchant you are paying if you are due a refund. GoCardless cannot process any refunds except at the merchant's request.
- Why has my payment failed? There a number of reasons why a payment may fail. This article will let you know the most common reasons, and how to retry a failed payment. If you would like to know exactly why a payment has failed...
- How do I change my outgoing bank account? If you're paying someone via GoCardless, you may wish to change the bank account that payments are taken from. You can change your outgoing bank details by clicking either Business or Customer near...
All information supplied, curtosy of: www.gocardless.com
